German Work Force Management BP

We are looking for a ‘German Speaking Workforce Management Business Partner’ for our business partner that we are consulting for in Türkiye

Job Description;

• You are responsible for one of our projects in the fields of customer service
• You are responsible for staff planning within the project
• Development and continuous improvement of the Workforce Management (WFM) structure
• Ensuring quality standarts throughout the project
• Develop historical and real-time dashboards for management and operational control
• Providing information of stakeholders through regular analyses
• Provision of key performance indicators (KPI’S) relevant to the project
• Acting as the primary point of contact to the client on capacity, forecasting and performance related issues

Job Requirements;

• Extensive experience in Workforce Management is an advantage
• Multi-year work experience in call center and team management
• Experience in developing historical and real-time dashboards for management and operational control
• Knowledge of MS Office (espacially MS Excel an 0365)
• High degree of responsibility and ability to work independently
• Advanced analytical and conceptual thinking skills and a very good numerical understanding

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DoğaHR Global HR Center

With its head office in Izmir and offices in Istanbul and Düsseldorf, Germany, DoğaHR Global HR Centre provides employment in all world languages such as German, Dutch, French, Italian, Spanish, Danish, Swedish, English, etc. to the world’s biggest brands both in Turkey and in Europe.

Adding new ones to its important business partnerships every day, Doğa HR continues to serve both its business partners and candidates in the light of quality, ethics and professionalism values.
It is one of the biggest goals of Doğa HR to provide employment not only in Turkey and Europe but also worldwide with our HR solutions suitable for human nature.

With its experienced, strong and ever-growing recruitment team, Doğa HR provides the best recruitment experience to its corporate customers in many sectors