Technical Team Leader (İstanbul)

We are looking for a ‘Technical Team Leader’ for our business partner that we are consulting for in İstanbul-Şişli

Job Description;

• To ensure the coordination and control of the team that meets inbound calls from the customer and establishes written communication (Whatsapp, Instagram, Chat and e-mail)
• Ensuring that the team’s performance criteria are achieved
• Achieving team targets by considering internal/external customer satisfaction
• Coaching and guiding the team to achieve their goals, monitoring their personal development, providing necessary support for team development
• To follow the process updates related to the sharing of reports on team performance and target achievement with the company manager

Job Requirements;

• At least 2 years of experience as a Team Leader in the call center sector
• Having experience in operation management
• At least advanced level of written and spoken English language skills
• Preferably involved in te technical project
• Suitable for office work
• Strong customer relations

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DoğaHR Global HR Center

With its head office in Izmir and offices in Istanbul and Düsseldorf, Germany, DoğaHR Global HR Centre provides employment in all world languages such as German, Dutch, French, Italian, Spanish, Danish, Swedish, English, etc. to the world’s biggest brands both in Turkey and in Europe.

Adding new ones to its important business partnerships every day, Doğa HR continues to serve both its business partners and candidates in the light of quality, ethics and professionalism values.
It is one of the biggest goals of Doğa HR to provide employment not only in Turkey and Europe but also worldwide with our HR solutions suitable for human nature.

With its experienced, strong and ever-growing recruitment team, Doğa HR provides the best recruitment experience to its corporate customers in many sectors